Fitness Warehouse Inc.


Place
Your Orders Today

713-331-4004

Your Satisfaction Is Our Success

At Fitness Warehouse Inc., we sell name brand fitness equipment of the highest quality. You can purchase online via our secure shopping cart or call us to order.


We also strive to provide our customers with the highest level of service possible. From your first visit to the delivery of your order, we want you ensure your complete satisfaction. We have a friendly and knowledgeable sales staff available to help you find the product you are looking for.


Rest assured that the products we ship are factory-sealed and covered by the manufacturer's warranty. Most items also come with a
life-time warranty!

Return Policy

Any item in new, unused, and in the original packing can be returned within 21 days of purchase for a refund. Any returned merchandise must include a return authorization number on the outside of any returned packages.


Please obtain authorizations from the company before sending your returned product. Customers are responsible for all the costs involved in shipping a product back, including any fees incurred by us to ship the item to your original delivery location.


A restocking fee of 15% or up-to 25% percent will be charged on returns, and merchandise will only be accepted in its original boxes and packing materials. The restocking fee we charge covers handling and bank fees. Please note that once a box has been opened, the equipment can no longer be considered new and has to be discounted when resold.


No returns are allowed beyond 21 days after products are received. Claims for missing items or products damaged in transit must be received within 2 business days of receipt of merchandise.


Refunds on returned items will be issued in the same payment method as tendered at the time of purchase. If you paid using your credit card, we will credit the amount to your account once we receive the product. Please allow 7-10 days for the credit to reflect on your credit card statement. If payment was made through check, the refund check will be issued after 10 business days from the date of purchase.


Please read all conditions below. If conditions are not met, then Fitness Warehouse Inc. reserves the right to decline the return or to charge a restocking fee. Get in touch with us in Houston, Texas if you have any questions.


Summary: Customer is responsible for all costs in shipping product back including any fees incurred by us to ship merchandise to your original delivery location. A restocking fee of 20% or up to twenty five percent may be charged on returns and merchandise will only be accepted in its original boxes and packing materials.

Return authorizations must be obtained from the company prior to sending your returned product. The restocking fee we charge is a handling and restocking fee. Once we receive your return and your returned product complies with our refund/return policy, credit will be applied to the original payment method. Any shipping fees are not refundable.


Return Authorization Number:

A RETURN AUTHORIZATION NUMBER (RMA#) must be obtained from the warehouse that will be receiving the return. Once we receive that RMA number we will email you instructions for returning your product. All returns require a authorization number. Merchandise must be returned within 10 days of the issuance of the RA# at which time the RA# expires. RA#'s are non-renewable.


When returning an item, first, you need to obtain an RMA (Return Merchandise Authorization) number. To request an RMA number, you must complete the RMA form.


Be sure to return the item packaged exactly how you received it. This helps prevent shipping damage on the way back to our warehouse.


Place the original package into a shipping carton.


Include the invoice and the stated reason for the return.


The RMA number must be written clearly on the outer box. If you received a label in the email, print it and then tape it to the carton.


Ship via insured ground service with a tracking number. Customer is responsible for the return shipping charges. We are not liable for lost or damaged packages.


You will need to return the item to the warehouse nearest you, this return address will be emailed to you after completing our online RMA request form.


Rules

All returned or exchanged products must be in new condition, are still in the original box, and must include all packing material, blank warranty cards, manuals, and all accessories.


Items with timers must display less than 120 minutes of use. Fitness Warehouse Inc. is not responsible for any personal information or items left in returned merchandise.


Defective products may be repaired or exchanged at our discretion for the same model or the manufacturer's equivalent model.


RMA numbers are valid for 10 days.


Fitness Warehouse Inc. is not liable for any consequential or incidental damage that resulted from the sale or use of any merchandise bought from us. We are responsible for the merchandise’s monetary value only.

No Return/Exchange On:

No returns or exchanges on refurbished fitness equipment or demo fitness equipment.


Products sold under the "Promaxima" brand name are commercial products that are made-to-order and must be scheduled for production after you place your order. These custom made-to-order products are not returnable;


Any fitness equipment that had to go into production to specifically fill your order;


Any fitness equipment built or modified to customer's specifications;


Special order merchandise;


Educational tapes and books once unwrapped;


No returns on apparel;


Fitness Warehouse Inc. gift cards are redeemable for merchandise only and may not be redeemed for cash. We reserve the right to return any item without a valid RA# to the customer or to prorate the credit.

Contact Us

If you wish to learn more about our line of fitness equipment or you have further questions about our shipping and delivery policy, feel free to get in touch with us. Our goal is to make your shopping experience stress-free and convenient.

Contact Information

Fitness Warehouse Inc.

Phone: 713-331-4004

Email: [email protected]

Hours of Operation

Monday to Saturday:
9:00 AM – 9:00 PM

Service Area

Proudly Serving Clients
in the US

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